Common problems
Common problem
Platform FAQ:
How often is each account used? How long does it take to upgrade the account limit authorization?
A: Except for vip 1, which lasts for 1 month, the usage time of other accounts is permanent, and the quota permission is also permanently enjoyed.
What information can be modified?
A: (login password) and (withdrawal address) can be modified by the key: (Key) and (Secret email address) cannot be modified and are the final ownership certificate of your account.
The newly registered account level is 0, what permissions do I have?
A: The platform is open for tourist registration. Anyone can register their own account. The level of the newly registered account is 0 (you can recharge, transfer money to others, withdraw cash, and generate checks). These are free, and you can operate without upgrading your account
What does the account upgrade level do and what are the benefits??
A: If your account needs to receive transfers from others and exchange electronic checks from others, you need to use the payment limit (At this time, accounts with level 0 will not be able to receive money.) You need to upgrade your account with level 0 to at least one-star membership in order to use the payment function; the higher the level, the different daily and monthly allowances, please upgrade as needed.
I want to upgrade my account is the money I recharged still in the balance, can I withdraw it?
A: Upgrade to VIP level. The corresponding balance needs to be deducted to pay the deposit, and the account has been upgraded for 60 days. If you do not want to continue to use it, you can apply for cancellation, 70% of the registered capital will be refunded, and the account will return to level zero.
Can assets be transferred?
A: Yes, if you are the owner of two accounts and have a large amount of funds, you can apply for account asset transfer, so that you are not limited by the quota, only for accounts above vip3
Is there a limit for withdrawing coins, can I use the payment limit, and can I mention other wallet addresses?
A: Withdrawal requires VIP1 level or above, Except for VIP1, other levels have no upper limit. You can refer to your withdrawal address when you reach 10 Tether, the level limit will not be used; withdrawals can only be withdrawn to the time of registration. Withdrawal address.
Why hasn't the withdrawal arrived yet?
A: Due to the large number of withdrawals made by members every day, the system will take time to settle. Adhering to the queuing mode, payment is made according to the time. Therefore, during the peak period, when the number of users is large, it will naturally feel slower than usual, usually 24 hours. The process is completed within the time limit, another reason is that the withdrawal address you filled in is incorrect, which will cause the withdrawal to faill
The transfer is wrong, can I get it back?
A: This is the same reason that your bank card transfers money wrongly, and it is an irreversible operation; if you make a wrong transfer, you can contact customer service, and customer service will send an email to the other party. If the other party agrees, you can get it back. If the other party does not reply, we have no right to interfere; including the loss of funds due to the leakage of your own account password. Please keep your private information safe.